Ontario Water Wastewater Certification Office

Customer Service Timelines

The following chart provides OWWCO’s customer service timelines for correctly completed applications accompanied by the appropriate payment.

Service

Completed within

Exams

Process exam application

and mailing of registration letter and receipt.

30 days

Notification of exam results

(except OIT exams)

30 days

O I T ‘s

(Operator In Training)

Notification of OIT exam results

14 days

Issuance of an OIT Certificate

7 business days

Certificate / Licence

Upgrades

Processing of an application for a certificate upgrade

30 days

Certificate / Licence

Renewals

Processing of a Renewal application

21 days

Certificate / Licence

Replacements

Issuance of a Replacement Certificate

14 days

Facilities

Process Facility Classification application

30 days

Courses

Process Training Course evaluation application

30 days

To avoid delays you must send a complete application.

Definition of a complete application:

• All areas of the application must be completed and signed by the appropriate individuals
• Full payment attached payable to the Minister of Finance
• All required supporting documentation must be included

For more information, please refer to "A Guide to Completing Ministry of the Environment Water and Wastewater Operator Certification and Facility Classification Forms". This document can be found at http://www.ontario.ca/drinkingwater/266697.pdf .